If you have general questions, want additional information about the products we carry, or have questions about our policies, please use the contact form below to contact us.
To contact us via telephone for questions or orders, call (785) 336-6833. Please note our customer service hours: 10AM - 8PM (CST), Monday-Friday. In case of an emergency on Saturday & Sunday, leave a message and we will return your call as soon as possible.
To check the status of an order visit the Order Status page.
When contacting us regarding an order, please include your Order Id number. This number is e-mailed to you when you place an online order, and allows us to process your question as quickly as possible.
For written correspondence, mail to:
Chinchillas.com
1265 160th Rd
Seneca, Kansas 66538
USA
Please fill out the form below in it’s entirety