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Order Processing Information
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Printed Catalog
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How to Contact Us

If you have general questions, want additional information about the products we carry, or have questions about our policies, please e-mail us at estore@chinchillas.com.

To contact us via telephone for questions or orders, call (785) 336-6833
Please note our customer service hours: 10AM - 8PM (CST), Monday-Friday.
In case of an emergency on Saturday & Sunday, leave a message and we will return your call as soon as possible.

When contacting us regarding an order, please include your Order Id number. This number is e-mailed to you when you place an online order, and allows us to process your question as quickly as possible.

For written correspondence, mail to:

Chinchillas.com
1265 160th Rd
Seneca, Kansas 66538
Click here to go to the top of this page

Order Processing Information

Your order is immediately confirmed via e-mail (an e-mail address is required when ordering online for security purposes). Please review your order carefully, as well as your shipping and billing address. Contact us via phone or e-mail with any changes. Chinchillas.com will fulfill your order in accordance with the order information we receive. We are not responsible for errors in order information.

If your complete order is in stock, it will be shipped immediately. In most cases, orders received by 12PM CST will ship that day via the shipping method you select (orders do not ship on Saturdays, Sundays, or holidays). Orders received after that time will ship the following day.

Your Order Conformation E-mail has a link at the bottom. When clicked, it will take you to the E-store sign-in page. Enter your account e-mail address and password, and the shipping status of your order will be displayed. You can also access this information by signing into your E-store account and selecting "View Order Status and History".

Please note: Chinchillas.com makes every effort to ensure that you receive your purchase in a timely manner. We use United Parcel Service for your convenience. We will assist you in tracking your packages or obtaining reimbursement, but Chinchillas.com is not responsible once your package has been received by UPS. We always insure your packages for the total amount of your purchase for your protection.

If we have any questions regarding your order, we will attempt to contact you first via e-mail, and in certain cases we will also confirm your selections by phone. It is important that we can reach you in these cases. We will not contact you for any other purpose. Click here to go to the top of this page

Kansas residents must pay 6.3% state sales tax. Click here to go to the top of this page

International Order / Customs Policies

International shipments may be subject to import duties and taxes which are charged by your government when the package reaches your country. Any additional charges must be paid by the customer.

Customs policies vary widely from country to country. We recommend that you contact your local customs office or a customs brokerage company for further information. Additionally, when ordering from us, as the importer, you must comply with all laws and regulations of the country in which you are receiving the goods.Click here to go to the top of this page

Returns & Exchanges

You can return or exchange any purchase within 30 days, provided the product is in new condition and has not been damaged, and the packaging is fully intact. Returns and exchanges are subject to a 15% restocking fee. The buyer must pay for the shipping and handling charges on returns and exchanges. Sale, closeout, and promotional items may not be returned or exchanged.

Please note that any shipping and handling charges are not refunded upon return or exchange, whether the order is domestic or foreign. Click here to go to the top of this page

Information we collect and how it is used

When you place an order, we will need your name, address, phone number, e-mail address, credit card number and expiration date. We need this information in order to complete your order.

We will not exchange, rent, or sell your e-mail, postal, or home address without your prior approval.

Please note that we will not send e-mail or newsletters unless you specifically request us to do so when you create your E-store account. If you are on our mailing list and want to unsubscribe, sign into your E-store account and uncheck the box "subscribe to mailing list" then click save.Click here to go to the top of this page

Cookies

This site makes use of cookies (information stored in a file on your computer) in order to maintain your shopping cart during the purchasing process. Disabling the use of cookies in your browser will prevent you from successfully completing a purchase. Click here to go to the top of this page

Your Agreement

By using this website, you agree to the collection and use of the data in accordance with this privacy policy. Any changes to this policy will be posted on this page (although we reserve the right to reasonably relocate the policy within the site). Click here to go to the top of this page

Secure Server Processing

Our secure server keeps your information private and secure. Our service uses a 128 bit Secure Socket Layer. Purchasing products online via SSL security is safer than using your credit card in a busy store or restaurant with nearby onlookers (even if you're careful, sometimes the clerks are not so careful in protecting your credit card against on-looking eyes). Click here to go to the top of this page

Printed Catalog

In order to keep prices low, we do not have a printed catalog available at this time. We currently display all of our products on the Internet. Click here to go to the top of this page


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